Privacy
Plain English, and specific to what this business actually does.
What we collect
Your name, email address, phone number, the two addresses involved in your move, and any access details you give us such as gate codes or stair counts. For commercial enquiries we also collect your organisation and role. We record which version of the rental agreement you accepted and when.
Payment information
We never see or store your card details. Payments are handled by Stripe, and we keep only Stripe's identifiers so we can look up a receipt, issue a refund, or charge an extension you have asked for and authorised.
Why we collect it
To deliver and collect your equipment, to contact you about your booking, to take payment, and to keep records we are required to keep. Operational messages about your delivery and pickup are part of fulfilling a booking you paid for.
Marketing
Marketing email and text messages are separate and opt-in. We do not pre-tick that box, and declining it never affects your booking or the updates you receive about it. You can withdraw consent at any time.
Who we share it with
Our payment processor (Stripe), our email provider, our SMS provider, and our hosting and database providers. We do not sell your information, and we do not share it for anyone else's advertising.
How long we keep it
Booking and payment records are kept as long as we need them for accounting and tax purposes. Access details such as gate codes are only useful for a live booking and are removed on request.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete anything we are not legally required to keep. Contact us and we will handle it.
Contact
Email support@totegoat.space and we will respond.